Shipping policy

 

IMPORTANT NOTES

  • In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
  • Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
  • There is currently no impact on our delivery services at this stage, however, we encourage all customers to use your home address for delivery.
  • Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
  • You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
  • We hope that you understand and appreciate the measures that have been implemented to protect you and ensure we can continue to operate as normal.
  • All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping options :

Free Shipping: We provide free shipping for eligible orders. Please note that this option does not include the tracking number  and the  delivery time may vary based on your location

Guarantee Shipping : .This option includes a tracking number and parcel guarantee, ensuring that your order will be delivered securely. Please note that there will be an additional fee for this service.

Fast Shipping : For those who need their orders delivered swiftly, we offer a fast shipping option. This ensures expedited delivery with a shorter estimated transit time. Please note that there will be an additional fee for this service.

Transit Time:

UNITED STATES, CANADA, AUSTRALIA, AND NEW ZEALAND

  • Delivery Time - Premium Shipping : 7-14 Business Days.
  • Delivery Time - Free Shipping : 14-21 Business Days.

EUROPE  & United Kingdom

  • Delivery Time - Premium Shipping : 7-21 Business Days.
  • Delivery Time - Free Shipping : 15-41 Business Days.

ASIA

  • Delivery Time - Premium Shipping : 11-28 Business Days.
  • Delivery Time - Free Shipping : 16-45 Business Days.

South America

  • Delivery Time - Premium Shipping : 11-28 Business Days.
  • Delivery Time - Free Shipping : 16-45 Business Days.

PLEASE NOTE 

  • That in most cases parcels can arrive as early as 7 Days.

EXPEDITE SHIPPING 

  • If you would like your order to have an expedite shipping please shoot us an email at : Contact@casephony.com


ADDITIONAL NOTES

  • Please make sure to provide the correct shipping address,Fluffy LTD can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
  • All shipping time listed in this page are given as an estimation and subject to change.
  • Shipping time might be longer due to customs clearance, public holidays and weather.
  • It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
  • If you haven't received your package according to these lead-times, please feel free to contact us at Contact@casephony.com
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  • We deliver packages from our warehouses to the rest of the world, and we do this in cooperation with big logistics providers such as DHL, FEDEX, 4PX, SPSR and others.